1. About these terms
These terms govern use of spatialist.io and every project, proposal, milestone and payment arranged through Spatialist. “Spatialist”, “we” and “us” mean the Spatialist operating entity identified below and in the project order or invoice.
Registered operator: FABRICA ORATIONIS SOLUTIONS S.R.L.
Registered office: Aleea Albatrosului nr. 7, ap. 28, 900091 Constanța, România
Company registration: J13/4075/2021
VAT: Not registered for VAT
Consumer contact: ryan@spatialist.io
Telephone: +40 775 287 622
By creating or accepting a project, a client and professional each agree to these terms, the project scope, the milestone schedule and the Privacy Statement. Mandatory consumer rights under applicable EU and national law always prevail.
2. Spatialist’s role
Spatialist operates a marketplace that helps clients find independent architects, designers, photographers and filmmakers, agree project terms and manage protected milestone payments. Professionals remain independently responsible for their services, professional licences, insurance, tax obligations, deliverables and compliance with applicable building, planning and professional rules.
Payment processing, identity verification and payouts are provided by Stripe and its regulated affiliates. Spatialist’s milestone flow is not a bank account, savings product, fiduciary trust or regulated escrow service. Funds are processed and held within Stripe’s payment infrastructure until the applicable release instruction.
3. Accounts and professional verification
Users must provide accurate, current information and protect access to their account. Professionals must complete Stripe Connect onboarding and any identity, business, bank account or tax verification required before receiving funds. We may request evidence of qualifications, registrations, insurance or authority to provide a service.
Users must be at least 18 and legally capable of entering contracts. An organisation’s representative confirms that they have authority to bind that organisation.
4. Project formation
A project becomes binding only when both parties accept the same scope, professional identity, price, currency, deliverables, milestone amounts and dates. Changes to a funded milestone require both parties’ recorded agreement. Unfunded milestones may be replaced or reordered by mutual agreement.
The professional must disclose whether they act as a trader or private individual and provide the business information required by EU marketplace rules. Spatialist may refuse or remove a project that is unlawful, unsafe, misleading or outside the professional’s verified competence.
5. Fees and taxes
The client pays the agreed milestone amount plus a 2% client service fee. Spatialist deducts a 6% professional service fee from the milestone amount before transfer to the professional. Spatialist service-fee percentages and prices displayed to consumers include any VAT applicable to Spatialist. The checkout displays the total price before payment. Stripe processing, Connect and payout costs are borne by Spatialist unless the checkout expressly states otherwise.
The professional must state whether their project price includes VAT or other applicable taxes. The accepted proposal and checkout identify the professional’s project price separately from Spatialist’s service fee.
Fees are calculated on the milestone amount, rounded to the smallest currency unit. Each party remains responsible for its own VAT, income tax and other tax obligations. Invoices and tax information will reflect the legally applicable merchant and supply structure.
6. Funding milestones
Only one milestone should normally be active at a time. The professional should not begin an active milestone until Spatialist confirms that it is funded. Funding authorises Stripe to charge the client’s selected payment method. A funded milestone must relate to a clear deliverable and should ordinarily be completed and released within 90 days.
A payment may be declined, delayed or reversed for fraud prevention, sanctions compliance, authentication, chargeback risk or another requirement imposed by Stripe, a bank, card network or law.
6A. FrameFlow credits and automatic recharge
Purchased FrameFlow credits roll over indefinitely and do not expire while the account remains open. Credits are not a bank deposit, cannot be transferred between users and have no cash value except where a refund is approved or required by law. Promotional and referral credits are used only for FrameFlow processing and are not refundable for cash. The applicable credit cost is shown before each render. Failed renders return the reserved credits automatically.
If a paid FrameFlow service is not supplied or is not in conformity, consumers retain every mandatory remedy available under Romanian and EU law. Depending on the circumstances, this may include bringing the service into conformity through reprocessing, a proportionate price reduction, or termination and refund. The quality-review process is an additional support route and does not replace or restrict statutory rights.
A signed-in user may share a personal FrameFlow referral link. When a genuinely new referred account completes its first eligible paid credit purchase, Spatialist adds referral credits equal to 50% of the credits included in that first purchase to the referring account. Referral rewards are FrameFlow processing credits only: they are not cash, cannot be sold, transferred or withdrawn, and do not represent a refund of the referred user’s purchase. Self-referrals, duplicate or controlled accounts, misleading promotion and other attempts to manufacture rewards are ineligible and may result in reversal or account restriction.
Automatic recharge is optional and remains off until the user expressly enables it through Stripe. The user chooses both a credit pack and a low-balance threshold. When a new render would take the paid balance below that threshold, the selected pack is charged to the saved payment method before processing begins. The setting can be disabled at any time before the next automatic charge.
If an automatic payment is declined or requires additional authentication, no render starts on the basis of that payment. The user must complete a normal credit purchase or update the payment method to continue. Stripe stores the payment credentials; Spatialist stores only the Stripe customer and payment-method references needed to operate the setting.
6B. FrameFlow uploads, cloud imports and results
The user confirms that they own the uploaded photographs or have all permissions required to upload and process them. The user grants Spatialist a limited, non-exclusive licence to copy, transfer, transform and store those files only as necessary to provide FrameFlow, create previews and finished results, provide support, protect the service and comply with law. Spatialist does not acquire ownership of the source files or finished photographs.
Google Drive and Dropbox imports operate only after the user deliberately selects files or connects the relevant account. A connected Dropbox automation may detect eligible folders, group exposures and begin paid processing without a separate confirmation for each group while automation remains active. The user can pause or disconnect the integration at any time. Provider availability, permissions and file-transfer failures may delay an import, and no group may begin server processing without sufficient paid credits or an authorised automatic recharge.
FrameFlow is an automated photographic service. Samples describe the intended style but do not guarantee an identical result for every source set. Results depend on capture quality, exposure coverage, movement, flash placement, lens characteristics and source-file integrity. Users should inspect the low-resolution proof before relying on or delivering the finished file. Uploaded sources and results follow the retention schedule in the Privacy Statement and may be deleted after the stated period, so users must keep their own originals and download completed work promptly.
FrameFlow AI Finish is an optional generative editing step requested separately after an original FrameFlow result is complete. The authentic result remains available and the derivative is labelled as AI-modified. Each request shows its credit cost and requires the user to acknowledge that generated content can change visible details and must be checked before publication. Structural property changes are prohibited. Users must not use a generated derivative to misrepresent a property's condition, dimensions, construction, view, fixtures or amenities, and remain responsible for disclosure required by advertising, property or consumer law. Generated derivatives include the technology provider's invisible provenance identification.
6C. FrameFlow research and Personal Models
Spatialist may use properly documented third-party datasets only to evaluate FrameFlow quality, safety and reliability. Research images, reference targets and experimental weights remain outside the commercial FrameFlow training pipeline; only aggregate measurements and independently implemented engineering lessons may influence the product. Each source remains subject to its own licence and citation, and its inclusion does not imply endorsement by the dataset author or publisher.
Customer photographs and finished results are not used to train or fine-tune a shared or general FrameFlow model unless the account holder makes a separate, specific opt-in choice. Uploading media, purchasing credits, requesting support or accepting these terms does not provide that permission.
When Personal Model training is available and the user deliberately starts it, the user grants Spatialist a limited, non-exclusive licence to process only the selected source and edited image pairs, labels and settings to create, test and operate an account-specific model. The photographs remain the user's property, while Spatialist retains its platform, processing technology and general model architecture. Personal Model material remains segregated from shared-model development.
The user confirms that they own or control every right needed for model-training material, including copyright, privacy and any client or property permission. Do not submit special-category personal data, identity documents, access codes or images that are unrelated to the editing purpose. Spatialist may reject or remove material where rights, security or safety cannot be established.
Personal Model outputs remain automated estimates. Quality depends on the consistency, alignment, rights and representativeness of the supplied pairs; Spatialist does not promise an exact recreation of every edit or compatibility outside FrameFlow. Users must review every result and make any disclosure required for materially AI-generated or manipulated content before publication.
6D. FrameFlow Contributor Programme
The Contributor Programme is separate from ordinary FrameFlow processing and Personal Models. Participation requires a deliberate application, separate file selection, explicit rights declarations, acceptance of the current Contributor Agreement and an electronic signature. Ordinary uploads are never enrolled automatically.
Contributors organise source exposures and corresponding final edits into property baskets. Files remain quarantined until Spatialist completes human rights and quality review. Spatialist may accept, partly accept, request more information or reject an application. Only accepted pairs may enter shared-model research and training.
Accepted applications earn promotional FrameFlow credits under the reward schedule displayed before signature: 2 credits per accepted pair, a 25-credit first-accepted-property bonus, a 50-credit scale bonus at 100 accepted pairs across five properties, and a maximum of 500 credits per application. The reviewer's accepted-pair count controls the award. Credits are not cash, are not transferable or withdrawable and may be reversed for duplicate, unlawful or fraudulently represented material.
The separate FrameFlow Contributor Agreement governs the training licence, contributor warranties, review, withdrawal and model-impact process. Contributors retain ownership. Copyright permission does not waive GDPR, privacy, moral or publicity rights, and mandatory law always prevails.
7. Submission, review and release
The professional starts the review period by formally submitting the milestone through Spatialist and identifying the delivered work. The client then has seven calendar days to:
- approve the milestone and release payment;
- request specific, reasonable changes within the agreed scope; or
- open a dispute with reasons and supporting information.
If the client takes none of these actions by the displayed deadline, the milestone is treated as accepted and payment is automatically released. A valid change request pauses release. A new seven-day period begins when revised work is formally resubmitted. Spatialist records submissions, decisions and release events in an audit log.
Large video, CAD, BIM, TIFF, ZIP or similar deliverables may be submitted through a PDF delivery manifest stored in the project workspace. The manifest must identify the delivered work and provide an access-controlled external link plus any access instructions. The professional must keep that delivery available throughout review, revisions and dispute handling.
8. Disputes
Opening a dispute before release pauses transfer. Both parties must cooperate, preserve relevant messages and provide requested evidence. Spatialist may facilitate a good-faith, non-binding resolution, including release, partial release, revision, cancellation or refund. Unless law requires otherwise, Spatialist is not an arbitrator and cannot finally determine complex professional negligence, intellectual-property or construction claims.
Chargebacks are not a substitute for the project dispute process. A user who submits a dishonest or abusive chargeback may be responsible for resulting costs. Nothing limits a consumer’s mandatory right to contact a competent authority, alternative dispute-resolution body or court.
9. Cancellation, refunds and EU withdrawal rights
An unfunded milestone may be cancelled by agreement. A funded milestone may be refunded before work begins or otherwise as agreed, required by law, or resolved through a dispute. Payment processing fees already incurred may be non-refundable where law permits.
An EU consumer may have a 14-day right to withdraw from a distance service contract. If the consumer expressly asks for work to begin during that period, they may owe a proportionate amount for work performed. The right may be lost after full performance where the consumer gave the legally required prior consent and acknowledgement. The checkout and project acceptance flow must collect any required request and acknowledgement separately.
To withdraw, cancel or invoke a statutory FrameFlow remedy, email ryan@spatialist.io with your name, account email, order or project reference, the service concerned, the requested remedy and the date of the request. A clear statement is sufficient; using this suggested format is optional. We acknowledge the request on a durable medium and process any refund required by law without undue delay using the legally required payment method and deadline.
Consumers may also contact Romania’s National Authority for Consumer Protection and its Alternative Dispute Resolution Directorate. The former EU Online Dispute Resolution platform has been discontinued, so Spatialist does not direct consumers to that obsolete service. See ANPC and ANPC Alternative Dispute Resolution.
10. Deliverables and intellectual property
Ownership and licence terms must be stated in the project. Unless the project says otherwise, the professional retains pre-existing methods, tools and portfolio materials; rights in bespoke final deliverables transfer or are licensed only after full payment. Third-party materials remain subject to their own licences. Moral rights and statutory professional obligations are unaffected where they cannot be waived.
Using an external delivery link does not change the agreed review, confidentiality, security or intellectual-property obligations. Access must be limited to authorised project participants and remain available long enough for the client to retrieve the paid deliverables.
10A. Supplier directory and referrals
Supplier profiles and catalogue information are provided by independent suppliers. Spatialist reviews profile completeness and identity information but does not warrant product availability, price, fitness for purpose, regulatory compliance, sustainability claims or technical suitability. The client and relevant professional must independently evaluate specifications, samples, warranties and installation requirements.
A quote, sample or introduction request creates an attribution record but does not create a purchase contract. Any product purchase is agreed directly with the supplier under the supplier’s disclosed sales terms. Spatialist may earn a commission under a separate written agreement with the supplier. Where an architect or other professional made the introduction, they may receive a disclosed share and must communicate any actual or potential conflict of interest required by their professional duties.
Sponsored placement is not currently offered. Supplier directory ordering is based on profile recency and ordinary catalogue presentation, not payment. Any future paid prominence must be clearly labelled and its main ranking effect explained.
11. Acceptable use
Users must not use Spatialist for fraud, money laundering, sanctions evasion, unlawful services, deceptive listings, harassment, malware, infringement, payment-card testing or transactions unrelated to a genuine project. Users must not bypass Spatialist payments to avoid agreed fees for relationships introduced through the platform.
Spatialist may remove unlawful or prohibited content, reduce its visibility, pause processing, restrict payments or suspend an account where reasonably necessary and proportionate. When legally permitted, we explain the main reason and provide a way to contest the decision. A user may report illegal content, an unsafe listing or an account decision at ryan@spatialist.io, identifying the relevant URL, project or account and the reasons for the report or appeal.
12. Consumer and professional responsibilities
Clients must provide accurate briefs, site information, decisions and access reasonably needed for the work. Professionals must perform with the care and skill required by the agreement and applicable law, communicate material risks and meet agreed professional standards. Neither party may treat conceptual material as construction-ready unless the project expressly says so.
13. Platform availability and changes
We use reasonable care to keep Spatialist available and secure but do not promise uninterrupted operation. Maintenance, security events, payment-provider outages or legal requirements may temporarily affect a feature. Material changes to fees or milestone rules apply only after notice and do not retroactively alter an already funded milestone unless required by law.
14. Liability
Nothing excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer rights. Subject to that rule, Spatialist is not responsible for the professional’s independent advice, designs, site work, regulatory approvals or deliverables.
For business users, Spatialist’s aggregate liability arising from a project is limited to the Spatialist service fees paid for that project during the preceding 12 months. Neither party is liable to the other for indirect or unforeseeable loss, except where prohibited by law.
15. Suspension and termination
We may restrict an account or payment when reasonably necessary to investigate fraud, protect users, satisfy Stripe requirements or comply with law. Termination does not cancel accrued payment, confidentiality, tax, intellectual-property or dispute obligations. We will provide access to required records where reasonably possible and legally permitted.
16. Governing law
These terms are governed by Romanian law, without depriving an EU consumer of mandatory protections available in their country of residence. Courts with jurisdiction under applicable EU and national law may hear disputes. Business users agree to the competent courts of Constanța unless the project agreement provides a lawful alternative.
17. Notices
Operational notices may be delivered in the platform or to the account email. Legal notices to Spatialist may be sent to ryan@spatialist.io. Users must keep their contact details current.
18. Launch-readiness notice
Before live payments are enabled, Spatialist must publish its registered legal identity and consumer contact; confirm the merchant and invoicing model with Romanian counsel and Stripe; and approve the consumer withdrawal and early-start consent flow. This version is a production-oriented draft, not a substitute for jurisdiction-specific legal advice.
